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Responsibilities
Develop a sustainable IT support model based on ITSM in the roll out of EOS LNG CTRM in PCSG LNG trading space and provide Level 1 first line of systems support (troubleshooting, debugging, developing workaround solutions) to all Front, Mid, Back Office users of EOS.
Point person to process and evaluate EOS system change and enhancement requests; being able to develop new business models in the trading system, provide end-user systems training in EOS and other periphery trading applications.
Engage Singapore LNG trading users and IT BAs to create the required business use cases and technical documents to capture their system needs; define and design applications/functional/user interface requirement specifications, validate solutions from developers, create the respective testing plans & test cases and execute the respective unit/module/system testing & validation of results with appropriate documentation as part of global EOS CTRM Change Management process.
Acts as the IT liaison and point-of-technical contact between various LNG Trading IT in London, HQ , Singapore IT functions and vendors in a cross-matrix organization to drive stabilization and successful adoption of the EOS and support Singapore LNG Trading users to deliver "fit-for-purpose" solutions and business results with the use of IT.
Provide technical expertise in LNG trading domain to help bridge the trading needs of LNG users with other IT solutions partners in the delivery of transformative initiatives using deep technical and functional knowledge EOS CTRM system. Partner with other Singapore IT functions to initiate the development of value-adding supporting applications to the LNG trading system.
Assist Manager in active vendor management and ensure the operating support model of the related IT services are well within the agreed SLA metrics and customer satisfaction.
Requirements
- Diploma/Degree in Computer Science or Information Technology from a recognized institution in Singapore
- Professional Certification in ITSM or DevOps is a plus.
- Experienced LNG EOS CTRM Systems Analyst/Product Specialist with multi-years of hands-on experience in systems troubleshooting, diagnostics, configuration, operations and administration supporting the LNG commodity trading user group from Front office to Mid and Back office.
- At least 3 years of Technical support experience in a fast-paced commodity trading environment especially in the energy sector with substantial know-how and active participation in areas of systems development projects & support work such as (but not limited to):-
- Systems Analysis and Solutioning in the project delivery of a new CTRMS and subsequent system operations.
- Level 1 and/or 2 Support of Planlogic EOS CTRMS with excellent understanding of the business and systems processes in the entire value chain of a LNG trading.
- Continual engagement of trading end-users and champion new initiatives and projects to improve the work processes and systems capabilities of the CTRMS.
- Other experience in the under-mentioned would be an added advantage:
- Project and change management of IT systems using Agile and Scrum principles and processes; understanding ITSM framework with experience in incidence management software such as Remedy.
- Competency in SQL data base query language, data analysis and data visualization work
- Know-how in Reuters/Bloomberg or other Front-desk trading applications.
- Knowledge in other related systems such as Energy Credit and Market Data.
Please write in with a full resume, present and expected salary, contact telephone number(s) and any other relevant information.
We regret to inform that only shortlisted candidates will be notified.
Personal Data Protection
In submitting your personal data and/or resume, you shall be deemed to consent to us collecting, using and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to the PetroChina Group of Companies (which includes PetroChina International (Singapore) Pte. Ltd., Singapore Petroleum Company Limited) for this purpose.
Develop a sustainable IT support model based on ITSM in the roll out of EOS LNG CTRM in PCSG LNG trading space and provide Level 1 first line of systems support (troubleshooting, debugging, developing workaround solutions) to all Front, Mid, Back Office users of EOS.
Point person to process and evaluate EOS system change and enhancement requests; being able to develop new business models in the trading system, provide end-user systems training in EOS and other periphery trading applications.
Engage Singapore LNG trading users and IT BAs to create the required business use cases and technical documents to capture their system needs; define and design applications/functional/user interface requirement specifications, validate solutions from developers, create the respective testing plans & test cases and execute the respective unit/module/system testing & validation of results with appropriate documentation as part of global EOS CTRM Change Management process.
Acts as the IT liaison and point-of-technical contact between various LNG Trading IT in London, HQ , Singapore IT functions and vendors in a cross-matrix organization to drive stabilization and successful adoption of the EOS and support Singapore LNG Trading users to deliver "fit-for-purpose" solutions and business results with the use of IT.
Provide technical expertise in LNG trading domain to help bridge the trading needs of LNG users with other IT solutions partners in the delivery of transformative initiatives using deep technical and functional knowledge EOS CTRM system. Partner with other Singapore IT functions to initiate the development of value-adding supporting applications to the LNG trading system.
Assist Manager in active vendor management and ensure the operating support model of the related IT services are well within the agreed SLA metrics and customer satisfaction.
Requirements
- Diploma/Degree in Computer Science or Information Technology from a recognized institution in Singapore
- Professional Certification in ITSM or DevOps is a plus.
- Experienced LNG EOS CTRM Systems Analyst/Product Specialist with multi-years of hands-on experience in systems troubleshooting, diagnostics, configuration, operations and administration supporting the LNG commodity trading user group from Front office to Mid and Back office.
- At least 3 years of Technical support experience in a fast-paced commodity trading environment especially in the energy sector with substantial know-how and active participation in areas of systems development projects & support work such as (but not limited to):-
- Systems Analysis and Solutioning in the project delivery of a new CTRMS and subsequent system operations.
- Level 1 and/or 2 Support of Planlogic EOS CTRMS with excellent understanding of the business and systems processes in the entire value chain of a LNG trading.
- Continual engagement of trading end-users and champion new initiatives and projects to improve the work processes and systems capabilities of the CTRMS.
- Other experience in the under-mentioned would be an added advantage:
- Project and change management of IT systems using Agile and Scrum principles and processes; understanding ITSM framework with experience in incidence management software such as Remedy.
- Competency in SQL data base query language, data analysis and data visualization work
- Know-how in Reuters/Bloomberg or other Front-desk trading applications.
- Knowledge in other related systems such as Energy Credit and Market Data.
Please write in with a full resume, present and expected salary, contact telephone number(s) and any other relevant information.
We regret to inform that only shortlisted candidates will be notified.
Personal Data Protection
In submitting your personal data and/or resume, you shall be deemed to consent to us collecting, using and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to the PetroChina Group of Companies (which includes PetroChina International (Singapore) Pte. Ltd., Singapore Petroleum Company Limited) for this purpose.
